IT By Design

Frequently Asked Questions


Got a question? Check out our list of FAQ's based on common client questions.

Q. Who is IT By Design?

A. IT By Design is a full service Information Technology (IT) solutions provider dedicated to providing high quality, cost effective solutions that consistently exceed customer expectations. From day-to-day desktop issues to higher level engineering projects, we are committed to providing the absolute best in quality of support, attentiveness, response time and customer service. To view a complete list of our Service Offerings, please click here.

Q. Where is IT By Design located?

A. ITBD is based in Manhattan with a branch office in New Jersey, a global Network Operations Center, and Data Centers in Long Island and Phoenix, Arizona.

Q. How long has IT By Design been in business?

A. Since 1998..

Q. How many employees does IT By Design have?

A. IT By Design is continually growing to meet the demands of our esteemed clients. Right now, we have approximately 60 full time engineers across our locations. We intend to expand our staff in the coming quarters and open additional locations.

Q. What size businesses do you typically work with?

A. IT By Design works with businesses of all sizes and our client base is rapidly expanding. From small 10 person firms to large multi-national companies with thousands of employees, ITBD has the resources and expertise to serve your IT needs. No business is too small, or too large, for us to support.

Q. What verticals do you have experience in?

A. Over the years, ITBD has been fortunate to work with a wide variety of businesses, including hospitality, non-profit, education, marketing/PR, manufacturing, staffing, financial services and healthcare.

Q. What operating systems do you support?

A. We support all major operating systems, including Windows, Linux & Macintosh.

Q. Do you provide procurement services?

A. Yes, ITBD can procure hardware and software for our clients, often passing on substantial discounts.

Q. Who are your preferred vendors?

A. IT By Design has forged Enterprise partnerships with many of the top tier hardware and software vendors. Please click here for a list of partners.

Q. Do you provide onsite support or just remote support?

A. Most issues these days can be resolved remotely, thus saving time and costs. However, an onsite resource is occasionally required. ITBD provides onsite support for the Tri-state area by our New York and New Jersey engineers, and internationally by our partner locations.

Q. Are you really available 24×7?

A. Yes, our Network Operations Center is open 24 hours a day, 7 days a week, 365 days a year. Our clients can call our Live Help Desk at any time, day or night, and reach a full-time, certified ITBD engineer.

Q. How do your engineers access my network remotely?

A. ITBD uses our Virtual Tech Desk (VTD) agent-based software to enable monitoring, maintenance and remote administration. With your permission, we can remotely log-in to your machine to resolve your issue. This technology allows us to provide high quality service while keeping costs down.

Q. How do I know what’s happening with my account?

A. IT By Design has a robust Ticketing System and searchable Customer Portal that allow the tracking of all tickets, from receipt to resolution. Using a 'closed loop' process, ITBD engineers fastidiously document every ticket for transparency. Current clients can use our secure Web portal to create and track tickets, access reports, update account information, and communicate and collaborate with ITBD staff.

Giving you the biggest bang for your buck – ITBD excels at providing the most robust service offering, with process driven high availability support, at a price your organization can value.

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