IT By Design

Cost-Effective Staff Augmentation Solutions

IT By Design’s Remote Staff Augmentation service is your back office solution providing you and your clients with certified and experienced resources, freeing your IT staff to focus on what they do best. As an MSP ourself, we speak your language. With 100+ certified engineers on staff, ITBD saves companies time and money with remote services when you need them in the areas of research, telemarketing, HelpDesk, NOC and projects.

Our Staff Augmentation Services Cover 3 Broad Categories

Remote Augmentation

Our certified engineers are fully trained with MSP tools at a fraction of the cost of full-time employees. Whether you need a remote or on-site engineer for one day, one week, part-time or full-time, our engineers will act as an extension of your existing team becoming familiar with your accounts in order to effectively deliver your services.

  • Certified Engineers Fully Trained on MSP Tools
  • Act as Extension of Your Helpdesk or Project Team
  • Subject Matter Experts Available 24×7
  • Dedicated Resources to Your Business
  • F/T and P/T Support Models
  • You and Your Staff Hand Pick the Remote Resource You Want as an Extension of Your Team Utilizing Our Thorough Interviewing Process. Established on Boarding Process, Which Outlines Resources Specific Work Tasks.
  • Remote Resource Will Work Your Required US Hours (Shift-Based).
  • Information is Confidential and Non-Compete is Established.
  • Swap Out Resource at Any Time if You Are Not Satisfied.

After-Hours Augmentation

ITBD offers custom-designed solutions to handle support calls after-hours, managing your Help Desk and using the escalation procedures defined by you, in order to service your clients 24×7.

  • Handle Support Calls During After-Hours
  • Manage Your Helpdesk and Use the Escalation Procedures Defined by you

Inside Sales Staff Augmentation

ITBD’s successful lead generation team will take your company to the next level by developing a lead generation strategy with you and building your inside sales team to support your outside sales team.

  • Lead Generation Team to Create Lead Generation Strategy
  • Inside Sales Team Supports Your Outside Sales Team
  • Benefit From Proven Inside Sales Techniques
  • Market Research: Identify Potential Customers
  • Telemarketing: Sets Up Appointments For Outside Sales Team

Giving you the biggest bang for your buck – ITBD excels at providing the most robust service offering, with process driven high availability support, at a price your organization can value.

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