IT By Design’s Remote Staff Augmentation service is your back office solution providing you and your clients with certified and experienced resources, freeing your IT staff to focus on what they do best. As an MSP ourself, we speak your language. With 100+ certified engineers on staff, ITBD saves companies time and money with remote services when you need them in the areas of research, telemarketing, HelpDesk, NOC and projects.
Our certified engineers are fully trained with MSP tools at a fraction of the cost of full-time employees. Whether you need a remote or on-site engineer for one day, one week, part-time or full-time, our engineers will act as an extension of your existing team becoming familiar with your accounts in order to effectively deliver your services.
ITBD offers custom-designed solutions to handle support calls after-hours, managing your Help Desk and using the escalation procedures defined by you, in order to service your clients 24×7.
ITBD’s successful lead generation team will take your company to the next level by developing a lead generation strategy with you and building your inside sales team to support your outside sales team.