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Keynote Speaker

JOHN C. MAXWELL New York Times bestselling author, coach, & speaker

John C. Maxwell is a #1 New York Times bestselling author, coach, and speaker who has sold more than 30 million books in fifty languages. He has been identified as the #1 leader in business by the American Management Association® and the most influential leadership expert in the world by Business Insider and Inc. magazine. He is the founder of The John Maxwell Company, The John Maxwell Team, EQUIP, and the John Maxwell Leadership Foundation, organizations that have trained millions of leaders from every country of the world. The recipient of the Mother Teresa Prize for Global Peace and Leadership from the Luminary Leadership Network, Dr. Maxwell speaks each year to Fortune 500 companies, presidents of nations, and many of the world’s top business leaders. He can be followed at Twitter.com/JohnCMaxwell. For more information about him visit JohnMaxwell.com.

Author of #1 New York Times best sellers
The 21 Irrefutable Laws Of Leadership

Relationship 101 How Successful People Grow

ROBIN ROBINS CEO, Technology Marketing Toolkit

There is no doubt about it: Robin Robins has helped more MSPs and IT services businesses to double – even triple – sales, profits and MRR growth than any other marketing consultant in the IT services industry, period. As a trusted advisor to over 8,000 IT services business owners for over 17 years, Robin knows a thing or two about what it takes to grow sales, recurring revenue streams and a profitable client base for an IT services business.

In addition to her hands-on experience in working with IT business owners, Robin runs a phenomenally successful and profitable multimillion-dollar services business herself. Unlike many “ivory tower” consultants who run a business in their dreams, she can speak from actual experience in marketing, packaging and delivering intangible services, dominating a niche, assembling a “dream team” of colleagues (staff) and building a raving-fan, loyal client base.

Paul Dippell CEO, Service Leadership

Paul Dippell brings more than twenty-five years of experience building, running, acquiring and integrating IT Solutions companies. Mr. Dippell is often a featured speaker at IT Solutions industry events on the topics of successful channel business model strategy and operations.
Mr. Dippell is the founder and Chief Executive Officer of Service Leadership, Inc. a leading Solution Provider consultancy firm, and publisher of the Service Leadership Index® of Solution Provider performance, the industry & broadest and deepest operational and financial diagnostic service. Additionally, Service leadership advises leading global IT manufacturers on channel management and strategies, and SMB and mid-market customer product and services strategies. Prior to founding Service Leadership in 2001, at USBX Advisory Services, a leading mid-market mergers, and acquisitions advisory firm, Mr. Dippell established the IT solutions vertical for this new M&A firm and closed its inaugural transaction.

Gary Pica Owner, TruMethods

In 2008, Gary set out to make life easier for the MSP owners who came after him. He founded TruMethods with a goal to create a community of IT providers that can grow and learn from each other through the TruMethods software and training. Hundreds of MSPs have adopted the powerful combination of FormulaWon and myITprocess™ to build World Class MSPs all across the globe.

Rob Rae VP of Business Development, Datto

As Vice President of Business Development at Datto, Rob’s role is to oversee various aspects of Datto’s programs including events, marketing development funds, vendor management and partner advisory board, all with the goal of helping our partners grow. With over 25 years experience in B2B markets, Rob has extensive knowledge in the art of IT hardware and software sales. All of Rob’s industry experience has been with 100% channel focused organizations and with channel VARs, solution providers, and managed service providers where he as helped in achieving their sales goals.

Jeff Bishop Chief Product Officer, ConnectWise

Jeff Bishop serves as General Manager of ScreenConnect, and has worked with the company since its initial launch in 2009, under then parent company Elsinore Technologies. Prior to that, Jeff was a field service engineer for Machine Vision Technology (MVT) out of Dublin, Ireland. MVT was later acquired by Agilent Technologies, where Jeff was the product manager for the automated optical inspection product line. Jeff’s extensive experience includes sales, marketing, engineering, documentation, product management and more. He earned a bachelor’s degree in mechanical engineering from North Carolina State University.

James Lippie GM of Cloud Computing, Kaseya

A seasoned, self-motivated leader with a proven track record, Jim Lippie has a unique perspective on the channel. He founded the consultancy, Clarity Channel Advisors and helped hundreds of MSPs increase sales and profitability. As the former president of IndependenceIT (iIT), one of the fastest growing cloud-desktop companies in the world, Lippie was responsible for helping the managed services community identify opportunities to grow recurring revenue and add value to end-users. Lippie joined iIT and built a foundation for success, growing the partner base over 250 percent and increasing revenue of nearly 300 percent over 18 months. Over the years, Lippie has developed his “Channel Eclipse” philosophy and has become a strong and outspoken advocate for the channel. His passion to help sustain the channel is what led Lippie to form Clarity Channel Advisors. As GM of cloud computing for Kaseya, Lippie oversees the company’s overall cloud strategy and delivery of innovative solutions to help MSPs consistently grow their business.

Brad Schow VP of Consulting Services, ConnectWise

Brad Schow is the VP of Consulting Services for ConnectWise. Prior to joining the ConnectWise staff, Schow has served as a peer coach and business consultant at HTG for more than five years. Before joining HTG, he spent 20 years growing solutions and managed service provider business. His path of technician, service leader, operations leader, president and partner has given him a unique perspective that allows him to relate to a broad spectrum of business challenges. He credits much of the success to the peer group experience and the relationships that grew out of HTG. He loves investing in people, thinking ahead, building teams and helping others find success.

Chris Romano Partner and President, Taylor Business Group

Chris is the Managing Partner of SAGE Advisors, a Consulting firm. Chris and his team help companies solve complex business challenges and improve operational efficiency. Prior to SAGE, Chris was a Senior Business Consultant for ConnectWise where he was an integral part of the consulting team by driving customer education efforts. His work informed their network of technology-driven partners and delivered the personalized education and support that helped their partners grow further, and faster. Chris has been a ConnectWise certified professional since 2013. Starting in 2008, and for over three years, Chris was a consultant with the Taylor Business Group. He worked closely with VARs, IT Solution Providers, Managed Service Providers, and System Integrators, assisting these companies as they streamlined operations in order to increase profitability to the bottomline.

Rex Frank President and CEO, Sea-Level Operations

Rex Frank is President of Sea-Level Operations, LLC. He founded the company in 2010 with the core purpose to “Coach IT Managed Service Providers on achieving operational excellence.” Rex has over 23 years of industry experience in IT Service Delivery and over 18 years specializing in delivering Managed Services. He spent 19 years teamed up with Oli Thordarson as the Chief Technology Officer at Alvaka Networks in Irvine, CA. He joined Alvaka in 1988 as a Computer Technician and quickly began supporting early Novell networks. He became the Service Manager in 1992 and began developing a network monitoring service in 1994. Alvaka won the Solutions Integrator Magazine award for The Best Remote Management Solution in 1999.

Adam Slutskin Chief Revenue Officer, Liongard

Adam Slutskin has interviewed thousands and hired hundreds of sales, marketing, & sales operations colleagues while leading revenue teams that have closed hundreds of millions of dollars in business. He is an extremely passionate leader who still believes that one person can make a dramatic impact. Adam believes in leading by example – never ask someone to do something that you won’t do yourself. He also strongly believes that his experience in the U.S. Air Force / Military has made him a better leader in his civilian career. Adam focuses on creating ways to over exceed objectives by creating environments where people are empowered, reducing all unproductive noise and encouraging people to have a lot of fun.

Paul Cissel VP Business Development, Onepath

Paul Cissel is responsible for the identification and assessment of new partners as a part of Onepath’s overall acquisition strategy. He has over 35 years in the IT business in a number of roles, including executive leadership positions at Phoenix Network and Choice One.
Most recently, Paul was co-founder and CEO of Internet & Telephone prior to its acquisition by Onepath. Paul has a BS in Biology and Chemistry from Randolph-Macon College and an MBA from Northeastern University.

Rick Jordan CEO, ReachOutTechnology

Rick Jordan is CEO of ReachOutTechnology and has become one of America’s leading voices on Cybersecurity and Insider Threats.

Rick is a frequent celebrity expert guest nationwide on ABC, NBC, CBS, and FOX. As an award-winning thought-leader, he has spoken at NASDAQ, Harvard Club of Boston and New York, Mercedes, Coca-Cola, and West Point Military Academy on leadership, ethics, technology, and security. His book “Situational Ethics” became an international best-seller. Rick’s podcast, “All In with Rick Jordan” reaches 20,000 fans and followers weekly on social media channels. He’s also a skilled musician, devoted husband, and father of three.

Rick’s podcast, “All In with Rick Jordan” reaches 20,000 fans and followers weekly on social media channels. He’s also a skilled musician, devoted husband, and father of three.

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Shawn Walsh CEO / Senior Consultant, Encore Strategic Consulting, LLC

Shawn Walsh is the former CEO of Paradigm Computer Consulting, Inc. An MSP that he grew to have locations in NH, RI, FL, and OH. He exited Paradigm after an acquisition by a national IT services company. He now acts as a consultant to business owners, teaching them how to increase profitability, grow, and exit their businesses. Shawn is married and a father of 3. Who splits his time between NH and Aruba, working also as a PADI Dive Professional. When he’s not working, he loves riding and working on motorcycles, boating, skiing and golfing.

Kam Attwal-Kaila President & Chief Community Officer, IT By Design

Kam Attwal-Kaila is a Partner and President of IT By Design. Having been with the company since 2000, Kam is ITBDs Brand Ambassador. Leading the ITBD Community teams, Kam is instrumental in building the ITBD brand worldwide. Kam is the inspiration and engine behind BuildIT; along with being Co-Founder of ITBD, recipient of numerous accolades for Channel excellence, and providing educational content to the IT Channel at other events, webinars, and channel publications. She lives the “sharing is caring” mantra, and is excited to bring together Channel Leaders from across the country to “Build IT together”.

AL ALPER CEO, CyberGuard360

Al Alper is the CEO of CyberGuard360, a channel-only company that provides cybersecurity platforms and done-for-you services to MSPs, MSSP, IT Service and Enterprise IT Organizations. CyberGlass, it’s SIEM2.0 platform and PIIGuard360, its breach prevention platform lead their next-generation technology lines. Al is widely considered a cybersecurity expert and technology visionary. As a member of Blue Label’s International Cybersecurity Roundtable, he leads their cyber policy and compliance subcommittee that provides guidance to global institutions and organizations and is a member of the Technology Advisory Council.

Mr. Alper is an award-winning speaker who recently spoke at NASDAQ, MIT, Harvard Business School, and the NY Bar Association. Al has authored several books, including an Amazon best-seller. He lives in Wilton CT with his wife of nearly 30 years, Janice. He has 3 children, Kaitlin, AJ, and Alexandra.

KYLE HANSLOVAN Founder & CEO, Huntress

Kyle Hanslovan comes to Huntress Labs from the U.S. Intelligence Community where he supported defensive and offensive cyber operations for the past decade. He previously co-founded the defense consulting firm StrategicIO and actively participates in the ethical hacking community as a Black Hat conference trainer, STEM mentor, and Def Con CTF champion. Additionally, he serves in the Maryland Air National Guard as a Cyber Warfare Operator. With his strong background in technical leadership, software development, and malware analysis, At this stage in his life, Kyle is hell-bent on making hackers earn every inch of their access within the networks he protects.

STEPHEN SPIEGEL Founder, CrewHu

Stephen Spiegel has over 15 years of experience as an entrepreneur. His success comes from supporting the needs of employees keeping turnover uncharacteristically low, productivity high, and placing a premium on employee recognition and growth. In 2003 he was one of the first entrepreneurs to bring the Cold Stone Creamery brand to South Florida. In 2013 he created Crewhu, employee recognition, and rewards platform, making it easier for businesses to reward employees for outstanding service. Stephen continues to focus on creating a culture of appreciation and collaboration knowing a company’s competitive advantage comes from building a strong team.

RYAN GILES CEO, Traction Strong

As an entrepreneur, I have founded or co-founded seven businesses over the past two decades specializing in technology services to real estate to livestock. In this capacity, I have been able to help more than 1,400 small and medium businesses throughout the United States, Australia, and Poland. I am proud to have served as the Chamber of Commerce President in Biloxi, MS, Honorary Commander of Keesler Air Force Base, and a South Mississippi Top 10 Business Leader.

I am a believer that every business needs a coach, an operating system, and a peer group. With this in mind, I have been active in various peer groups with concentrations on CEO/Leadership, Finance, Technology, Marketing, and Sales.

As an author, I have published one book, a newsletter, multiple blogs, technical articles for national magazines, and ongoing leadership articles for a regional magazine. I also enjoy spending time with my wife and two children and gardening. I am a certified Master Scuba Diver, and I spearfish when I get the chance. I’m also active in my local church and several non-profits where I serve on the various boards.

BUDDY MARTIN Chief Operating Officer, Entech

Experienced Chief Operating Officer with a demonstrated history of working in the information technology and services industry. Strong employee development skills with a concentrated focus on strategic planning, organizational efficiency and process management resulting in a positive financial outcome for the company. My singular goal is to make the organization and colleagues better every day.

MATT SOLOMON VP of Business Development, ID Agent

Experienced Chief Operating Officer with a demonstrated history of working in the information technology and services industry. Strong employee development skills with a concentrated focus on strategic planning, organizational efficiency and process management resulting in a positive financial outcome for the company. My singular goal is to make the organization and colleagues better every day.

AMY KARDEL Co-Founder, Clever Ducks

We are an IT services company based in San Luis Obispo, California. Our focus is to eliminate IT-related obstacles because when your IT works, you work less. We offer a proven portfolio of computer network management, consulting, and support for businesses. Our customer service team consistently earns outstanding reviews from our clients. Our deep investment in the best people, tools, and processes allows our flock to deliver professional results for your IT needs – from the desktop to server, and beyond.

TRAVIS BRITTAIN Partner Success Manager, IT Glue

Travis’ passion for technology lead him to Fully Managed, an MSP in Western Canada where his drive for process and clarity made a perfect fit to work on their new project: re-packaging their internal documentation tool to be sold as a SaaS platform. Later this platform became known as IT Glue, the world’s leading documentation solution. In 2016, Travis moved to IT Glue full-time and over the past several years has held multiple roles including Support Analyst, Partner Success Manager, and now Sales Engineer.

In his current role, Travis is responsible for helping IT teams explore the potential great documentation can bring to their organization. Travis is best known as an IT professional by day, and Zumba instructor by night.

TONY CAI Partner Sales Executive, Nerdio

Tony Cai has over a decade of MSP experience. He began his career as an MSP engineer and managed hundreds of projects ranging from P2V to O365 migrations. Within a few years of being promoted to vCIO, Tony was able to generate over 3 million dollars in new ARR. Now on team Nerdio and with a strong passion to help other MSPs succeed, Tony heads the Northeast as a Partner Sales Executive. In fact, his former MSP was his first partner.

ERIC WEBER Director of Sales, Mindmatrix

Eric Weber is the Director of MSP Sales for Mindmatrix. With over 18 years of sales experience, ranging from inside/outside, face-to-face and over the phone, Eric has succeeded in the wireless, financial, and education sectors. Eric and his team have spent the last 5 years growing the MSP Advantage Program while helping hundreds of MSPs grow their businesses. At Mindmatrix, Eric helps Technology Service Providers and other IT companies grow by providing an all-around solution to help with their marketing and sales needs.

CHRIS LOEHR Executive Vice President of Solis Security, Inc.

Chris Loehr is Executive Vice President of Solis Security, Inc., a 15+ year-old incident response, cybersecurity and IT services firm based in Austin, Texas. He has over 25 years of experience overseeing incident response, cybersecurity, IT and business leadership. The majority part of his early career was spent leading IT operational teams in the banking sector. In 2018, Solis Security began a focused effort around Digital Forensics and Incident Response (DFIR) and created a separate business division devoted to helping victims of cybercrime restore their business operations and in turn, build more robust and effective cybersecurity programs. Chris enjoys spreading the message of cybersecurity awareness throughout the MSP community because he understands the importance the MSP plays in the sustainability of SMBs.

BRADLEY GROSS Founder and President, Law Office of Bradley Gross, PA

Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that focuses on transactions involving managed service providers, VARs, technology solution resellers, cloud solution providers, IT professionals, and technology companies worldwide. He is a leading international legal authority in the area of cloud computing transactions and has been named on nine occasions to the list of ‘super lawyers’ in the area of IT & Technology Law. He is a highly sought-after and frequent speaker at industry events throughout North America, Canada, and the European Union. A former Chair and managing partner of the Intellectual Property Law Department of one of the largest law firms in the State of Florida, Brad is general counsel for dozens of technology solution providers throughout the United States. Brad has served as a Technology Law subject matter expert for Governor Bush and was a former Technology Law correspondent for NBC television.

JAMISON WEST CEO, TimeZest

Jamison West is the CEO of TimeZest, a software company for ConnectWise partners who need to provide to their clients a way to effortlessly schedule calls and remote support sessions with your help staff. Jamison is also a Consultant, Coach, Speaker, and EOS® Implementer.

Jamison was a business major at the University of Washington, focused on Human Resources and Marketing. He launched his IT Consulting business in 1995 in Seattle, making four acquisitions from 2010 to 2012. He sold his business in 2016 and co-founded Teamatics in early 2017. Teamatics is a software company that helps companies provide transparency into the opportunities for their team members to grow in alignment with their strengths, interests and passions.

Jamison’s path to success has been paved by his ability to be a motivational leader, a capable business consultant, and an industry visionary. After years of helping develop people within organizations he has led or worked with, he is thrilled to be helping organizations leverage their greatest asset, people, to perform better.

MARC HASKELSON President and CEO, Compliancy Group

Marc Haskelson is the President and CEO of Compliancy Group. He has over 25 years of sales, marketing, and operational leadership experience. He is an innovator who develops new products and solutions to address the challenges of the small- and mid-size market. Marc sits on the CompTIA Business Applications Advisory Council, Vendor Advisory Board, and is a Visionary Level Contributor to the American Optometric Association Political Action Committee. He focuses his knowledge of compliance, technology, security, customer care, and payment processing on improving market inefficiencies. He co-founded Compliancy Group in 2005 to bring Compliance-as-a-Solution to the health care IT industry.

AARON LEICHT Sales and marketing consultant

Aaron is a top-level sales and marketing consultant with a solid track record of building highly effective sales and marketing teams for both small businesses as well as two Fortune 1000 companies. In his role as VP of Client Coaching for Technology Marketing Toolkit, Inc., Aaron has directly consulted with over 3,000+ IT services firms on how to get an effective sales and marketing plan in place – whether they are just starting out or ramping up a larger, more established IT services practice.

LISA BAUER Human Capital Consultant, Insperity Innovation & Development

Lisa is an employment and HR compliance expert with 22 years’ experience in human capital management, specializing in diagnosing and assessing root causes of organizational misalignment impacting company growth. Her work includes evaluating employment-related risks and developing comprehensive people strategies to support organizations’ business objectives. Lisa’s breadth of experience and depth of knowledge stem from working with hundreds of small and medium-sized businesses and in a myriad of different industries, including gov con, aerospace, chemical/agricultural, manufacturing, technology, and hospitality. Lisa applies highly developed business acumen when partnering with companies to improve leadership alignment, operational effectiveness and employee engagement. Lisa is a certified Senior Professional in Human Resources (SPHR) and earned a Juris Doctorate from Saint Louis University School of Law.

CAMERON STONESales and marketing consultant

Cameron Stone is a technology enthusiast who has worked around security, liability and compliance issues for businesses over 10 years. He started out negotiating property and casualty for multi-national mining corporations, transitioned into PCI-Compliant payment integrations for software, and settled into his current focus of workings with Managed Service Provider partners on cyber-security solutions. His passion is building partnerships by focusing on proven approaches to growth and improving processes.

MICHELLE MIKESELLInsperity Innovation & Development

Michelle applies her extensive experience to helping growth organizations understand their culture gaps and align their people and business strategies. She specializes in executive team benchmarking and leadership development and has led cultural and organizational change across industries that include banking, health care, education, technology and manufacturing. She has more than 20 years’ experience in the for-profit and non-profit sectors designing and leading assessment programs and alignment diagnostics.

Ms. Mikesell holds a Bachelor’s of Science degree from Metropolitan State College in Denver, a master’s degree in Communications from the University of Denver and is both SPHR and ITCP certified. She helps companies know who they are, who they need to be, and how to align their human capital for business success.

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