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Businesses today face a considerable challenge to effectively optimize their IT infrastructure and related operations and deliver ever-improving service levels to meet and exceed the expectations of their business-users without compromising on quality and security. More and more companies are turning towards Infrastructure Management Service as the answer to this need.
Remote Infrastructure Management at one level is an alternative to existing sourcing models of Infrastructure Management Services. Remote Infrastructure Management services consist of remote (outside the physical premises of a company’s facilities) monitoring and managing the infrastructure components and taking proactive steps and remedial actions across the IT landscape. The Remote Monitoring and Management is undertaken through a combination of offshore/near-shore/global delivery center which is often termed as an Operations Management Centre (OMC), where skilled staff of a service provider monitor and manage the infrastructure, ensuring uptimes and availability.
At IT By Design Remote Infrastructure Management is called as a managed services which provides delivery of Technology Services in a global delivery model, providing organizations more flexibility and control over their IT infrastructures at lower costs and higher quality.
There has been increased awareness of the Remote Infrastructure Management market and the Remote Infrastructure has been accepted because of increased globalization as enterprises were thinking of innovative methods to service users 24x7 across the globe at reduce cost while increasing efficiency and effectiveness. Advanced Security Technologies helped in reducing risks related to outsourcing and acceptance of low cost countries.
ITBD has understood the dilemma of the enterprises and has been providing Remote Infrastructure Management services to organizations with its strong focus on Security, Networks and ITIL compliance and provides with the advanced processes and tools and the proven maturity of Global Delivery Model.
ITBD’s Remote Infrastructure Management (RIM) services provide a single window that caters to all IT infrastructure needs and aims at transforming the IT infrastructure of customers that not only ensure a well managed Infrastructure support services but also provide competitive advantage by delivering more value to the end user.
ITBD has been delivering remote infrastructure management services from its India offices which have helped many global enterprises to bring down their costs of infrastructure management and gain access to expert skills.
Clients’ operation management centers are highly secured and are being managed by well qualified and trained professionals. Today ITBD’s clients are leaders in their industry and are now more focused as IT By Design’s Remote Infrastructure offering has helped them to take leverage from knowledge and proactive approach. IT By Design supports multiple monitoring processes and tools through which ITBD has been capable of managing enterprise environments and applications, databases, servers and devices remotely.
Remote infrastructure management capabilities of IT By Design are bounded with Service Level agreements with penalties on downtimes. These value propositions appeal to two distinct demands of enterprise customers: cost reduction and optimization that leads to transformation.
At IT By Design skilled staff has been providing beyond 24x7 monitoring to include proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected.
The Remote Infrastructure Management team at IT By Design have shown their dedication and by meeting SLA s to the extent of 100%. There is clear provision for Real time control and visibility into the Operations though reporting portals.
While opting for Remote Infrastructure Management customer looks for satisfaction and at IT By Design customer satisfaction is the priority and for achieving this we provides with proactive management through increased automation and reduced human intervention. In all the offerings under Remote Infrastructure Management services, we have been able to achieve clients’ satisfaction to the extent of 100% for some of the upcoming industry leaders by taking more steps than expected like increased coverage to 24x7.
To mitigate risks operations are people independent. ITBD’s Remote Infrastructure Management is not all about cost and labor arbitrage but also about meeting the compliance environment which is required by client’s country law and industry. ITBD's focus has been on creating DR operation centers and processes that ensure business continuity.
The service offerings under Remote Infrastructure Management at IT By Design are more geared towards providing support to the client’s transformational objectives.
We have devised and dedicated our services to cater all requirements of our customers for:
With our expertise spanning entire IT Infrastructure Lifecycle, we believe in partnering with our customers in their growth. Our SLA based, co-sourcing, flexible and global delivery models share the total/shared ownership of all processes and risks involved.
At IT By Design, we believe in delivering differentiated services that create long-term competitive advantage and business value for customers. The points that differentiate us from the cluster of other players are:
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