“Go To” Support
“MSP B” was looking for an L3 engineer that would be their “got to” for all escalations. Bringing on an L3, and getting his team’s buy-in, was the biggest challenge. Having tried to find the right fit for so many years, “MSP B” gave ITBD a try.
After going through our bench and interviewing our resources, “MSP B” decided on John. John became a “go to” for all of his team’s escalations – a mainstay that would be available to them to take over all tasks once they got started. There wasn’t a problem he couldn’t fix, and “MSP B’s” team couldn’t get enough of John. “MSP B” has been so happy with John, he’s now using ITBD to build a Helpdesk.