We know nothing ever happens from 8am-5pm. It’s always when you least expect it. Helpdesk support is often one of the most difficult jobs in any organization; having to be the firefighter when a computer is crashing, or a user has a deadline and their presentation won’t print. These are scenarios we’ve all encountered.
The challenge is always the same; there are never enough resources to get it all done.
By utilizing IT By Design’s 24×7 LIVE helpdesk, you can relieve your team from working nights and weekends and prevent your high-value employees from working on low-value tasks.