24x7x365 Unlimited Remote Helpdesk and Network Management Support
Any problem, day or night, just pick up the phone or call Our team of talented engineers will work with your staff to get their computer problem fixed in real-time. We are a TRUE LIVE HELPDESK.
24x7x365 Monitoring & Alerting for Servers and Network Devices
Knowing your network is down or a critical service has stopped before you get to the office on Monday morning is important. Lost productivity means lost revenue for your business. Our Network Operations team monitors your systems 24×7 and begins immediate troubleshooting when a problem does arise, ensuring your network remains up and stable during the ever critical business day.
Proactive Technology Management
Includes complete patch management, monthly pro-active maintenance on all servers and key network devices, firmware upgrades, intrusion prevention testing, backup retrieval testing, and more.
Complete Vendor Management
We will manage all of the relationships for you. So whether it’s working with your ISP, making sure your AV is up to date, getting warranty renewals, we will take care of it.
No more shopping the web trying to find the best deal only to have the product sold out; our procurement division will take care of it all for you. From finding the right product, searching for the best price, getting your approval, ordering, shipping, installing – it’s all part of our process and service we deliver to you.
Keeping the lines of communication open between your organization and our team is key. Part of our service includes either weekly, bi-weekly or monthly calls with your service team to go through the service process, what works, what’s not, and how we can make it better.
High level technical consultation and strategic planning: In today’s era of IT services, it is essential to not only manage and maintain a client’s network on a day-to-day micro level but also to advise them on a macro level, with an eye toward future planning.
Our CTO services incorporate the vision and strategic planning that is needed from an IT solutions provider. It is not just about reactive support but about proactively guiding the organization toward the technologies that will offer the best ROI and efficiency for their infrastructure for years to come.
Understanding the culture, vision, and growth of the organization, and applying these same models towards the infrastructure, will ensure a network that is aligned with the strategic business objectives of the organization. Our CTO services are provided by members of our Senior Management team, who have a combined 50+ years of experience in the IT field, guiding organizations like Salvation Army toward the right technological investments and decisions. There is no additional charge for this consulting.
Understanding the need for a hands on approach, most of our RIM agreements will include a certain number of onsite engineering support hours to help provide a complete solution to our clients. This could include a regularly scheduled weekly or bi-weekly visit, a bank of hours to use as needed or an UNLIMITED ONSITE support agreement. Whatever the frequency, our engineering team will always be available at any time to support your organization.
As a Global Service Provider, ITBD builds vendor relationships in markets where we do not have onsite staff so that all of our clients locations are fully supported both remotely and onsite.
Enterprise Services Group
In our continuing effort to provide key differentiators between ITBD and our competitors, our Enterprise Solutions Architects are available to all of our clients for higher level technical consultation. This includes the architectural planning associated with growing the network infrastructure. The actual design and implementation of the Enterprise Solutions are considered projects and are subject to project fees based on the scope of the work required for implementation.
Some examples of Enterprise Solutions include a server consolidation project, a desktop virtualization rollout, an Exchange 2013 migration or a SharePoint installation. All projects are priced as flat fees and are subject to change only if the scope of work should be changed by the client. As such, our engineers are careful to accurately estimate the required hours and provide in-depth project planning documents.