IT By Design

Troubleshooting 24X7

Helpdesk support is often one of the most difficult jobs in an organization, having to be the fire fighter when a computer is crashing or a user has a deadline and their presentation won’t print, these are scenarios we have all seen and often shudder to think of. The challenge is always the same, there are never enough resources to get it all done. By providing your company’s users with a 24×7 LIVE helpdesk, your business can rely on:

  • Certified Professionals Available to Assist Your Users 24×7 With a LIVE HELPDESK
  • Increased Productivity as a Result of Shorter Incident Response Times, Average Resolution Times of 15 Minutes
  • Proactive Technology Management of Your Systems, Reducing the Number of Reactive Incidents
  • Global Presence: Users Can Call From Anywhere Around the World and Get Immediate Support
  • Employee Satisfaction and Retention: No More High Turnover of Burnt Out IT People.
  • Providing Staff With an Effective Work / Family Life Balance
  • Flat Per Desktop Rate Allows You to Effectively Budget IT Spend
  • Dedicated Team of Resources Assigned Specifically to Your Account: No More Transferring to Different Departments and Explaining the Problem Over and Over
  • No Hidden Fees or Blackouts, All Inclusive Flat Fees
  • Onsite Support Provided as Needed

Getting the most out of your tight IT budget and ensuring your organizations users are fully supported for their IT needs is the goal for most companies. Let ITBD help you achieve those targets with effective, proactive, live 24x7x365 helpdesk support services.

Giving you the biggest bang for your buck – ITBD excels at providing the most robust service offering, with process driven high availability support, at a price your organization can value.

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