IT By Design
Infrastructure Management

End to End IT Infrastructure Management

It used to be that business needs drove the organizations IT path but in today’s technology world its vice versa, with IT often driving businesses forward or possibly holding their potential back. Understanding how to effectively design, manage, and then re-engineer an architecture to keep up with the multi-faceted changes happening daily in the IT realm is not easy. Having one person, or a small team, is often not enough to keep up with both the day to day operations, manage network security, provide basic helpdesk functions, and provide high level CTO support – most SMB’s simply cannot afford it.

Understanding this challenge, IT By Design has tailored our solutions specifically for this market space with cost efficient, inclusive solutions that provide a complete solution without a hefty price tag on a budget. Whether acting as a complete outsourced IT department or supplementing your internal IT staff, ITBD can fully manage your servers, desktops, and network devices. Our IMS Solution offerings include:

Infrastructure Management Services

Remote Infrastructure Management

24X7 Remote Infrastructure Management Services

With the power of the World Wide Web, ITBD’s Remote Infrastructure Management services are an ideal solution for most organizations IT support needs.

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Onsite Engineering Support

Onsite Engineering Support Services

Not every problem can be fixed remotely. Having certified engineers that can provide onsite support for your network, during business critical situations, is key.

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Network Management

Network Management

Managing complex infrastructures, requiring 5 Nine’s availability, is a key component of ITBD’s IMS Services. With a robust team of SME’s (Subject Matter Experts), ITBD’s Enterprise team manages the most complex of network architectures.

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Live Helpdesk Support

Live 24X7 Helpdesk Support Services

Helpdesk support is often one of the most difficult jobs in an organization, having to be the fire fighter when a computer is crashing or a user has a deadline and their presentation won’t print. These are scenarios we have all seen and often shudder to think of.

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Giving you the biggest bang for your buck - ITBD excels at providing the most robust service offering, with process driven high availability support, at a price your organization can value.

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