Our engineers are based in India and the Philippines. They work in-office at our locations in New Delhi, Chandigarh and Manila under direct supervision of IT By Design team leads.

ITBD’s helpdesk support team can become the extension of your team to manage key tasks such as:

• Performance and preventative maintenance reports
• Desktop-level backups
• Patch management and deployment
• Live customer phone support
• Desktop performance management
• Gray-labeled initial call answer
• Windows, Mac and mobile support
• Administrative tasks
• Virus/malware removal
• Software installations
• And much more.

Build IT LIVE is our annual leadership conference specifically designed for MSP leaders like you. A three-day event, with specific agendas and tracks, it’s an event that invites MSP owners and decision makers to come together, discuss, deliberate and drive change.

Yes, we offer top-notch entrepreneurial coaching and training tailored for both seasoned professionals and upcoming leaders.

The key skills we train leaders on, include:

• Leadership styles
• Resiliency training
• Ethics and integrity
• Emotional intelligence and self-awareness
• Communication and interpersonal skills
• Problem solving
• Conflict resolution
• Coaching and feedback
• Employee engagement
• Team dynamics, collaboration and teamwork
• Change management